Privacy Policy

Personal Information

• Name, email address, and contact information
• Account credentials and profile information
• Payment and billing information (processed securely by Stripe)
• Educational background and IELTS goals

Learning Data

• Practice session recordings and responses
• Writing samples and AI feedback
• Test scores and performance analytics
• Study progress and learning patterns

Technical Information

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Error logs and performance metrics

Service Provision

• Provide personalized AI tutoring and feedback
• Track your learning progress and performance
• Generate study plans and recommendations
• Process payments and manage subscriptions

Communication

• Send important account and service updates
• Provide customer support and assistance
• Share educational content and tips (with consent)
• Notify about new features and improvements

Improvement and Analytics

• Analyze usage patterns to improve our AI models
• Conduct research to enhance learning outcomes
• Monitor system performance and security
• Develop new features and services

Encryption and Storage

All data is encrypted using AES-256 encryption both in transit and at rest. We use secure cloud infrastructure with regular security audits and compliance certifications.

Access Controls

Access to your personal data is strictly limited to authorized personnel who need it to provide services. All access is logged and monitored.

Data Retention

We retain your data only as long as necessary to provide services or as required by law. You can request data deletion at any time.